Experience the Best ROI in Online Marketing 

Through Email with EPIC’s Expertise and Proven Strategies.

Our goal: Your customer’s long-term loyalty & higher revenue through highly personalized and relevant emails. Here are some of our examples:

Loyalty automation: on floral reward, branch to Platinum Bouquet Club or Florist’s Circle; sends welcome email; phone shows 10% off.

Some of Our Clients’ Workflow Campaigns:

White smiley face icon above the words “Welcome series”
White X-in-circle icon above the words “Browse abandonment”
White shopping cart with dollar sign and the words “Placed order”
White shopping cart with dollar sign and the words “Placed order”
White price tag icon with label “New customer thank you”
White chat bubble with star and the words “Review request”
White outlined star icon labeled “VIP / loyalty”
White bar chart icon labeled “Predicted next order”
White bell icon above the words “Birthday reminder”
White shopping cart icon with two items above the label “Upsell & Cross-sell”
White person icon with circular arrow; text “Customer winback”
White exit arrow icon above the words “Sunset inactive customers”

Pricing: Setup and Monthly Management

Two Monthly Plans to Choose From:

A Klaviyo subscription is required for us to manage and optimize your email marketing. View Klaviyo pricing [HERE].

Plus

$249/month
cost per email: $46
$500 setup fee

Content and communication are done and approved in an online spreadsheet with one revision allowed.

Need more revisions and advanced strategy planning? Try our VIP Email Service for $400 more a month.

52 eMail / SMS a year
(roughly once a week)

Pro

$349/month
cost per email: $35
$500 setup fee

Content and communication are done and approved in an online spreadsheet with one revision allowed.

Need more revisions and advanced strategy planning? Try our VIP Email Service for $400 more a month.

✔ 104 eMail / SMS a year
(roughly twice a week)

PREMIUM

$449/month
cost per email: $31
$500 setup fee

Content and communication are done and approved in an online spreadsheet with one revision allowed.

Need more revisions and advanced strategy planning? Try our VIP Email Service for $400 more a month.

✔ 156 eMail / SMS a year
(roughly three times a week)

ENTERPRISE

$549/month
cost per email: $29
$500 setup fee

Content and communication are done and approved in an online spreadsheet with one revision allowed.

Need more revisions and advanced strategy planning? Try our VIP Email Service for $400 more a month.

✔ 208 eMail / SMS a year
(roughly four times a week)

Our Setup Process

You approve the direction once — we build the foundation and take it from there.

During Setup:

This is where we prepare everything so your email marketing runs smoothly:

  • Learn your brand, products, and goals
  • Define your email strategy and sending frequency
  • Establish brand voice and messaging direction
  • Plan your first campaigns and automation roadmap

Once the strategy is approved, we move into execution and ongoing management.

What We Do Monthly

After setup, we handle your email marketing for you:

  • Write the email copy
  • Design the graphics
  • Build campaigns inside Klaviyo
  • Schedule and send emails
  • Monitor performance
  • Improve results over time

You don’t have to plan, write, or design anything.

We create it, send it, and keep optimizing it.

What the Setup Fee Covers

Email marketing works best when the account is built properly from the beginning.

Our One-Time Setup Includes:
  • Initial campaign design and content
  • Full BigCommerce integration
  • Klaviyo account configuration and basic settings
  • Automated follow-up emails (welcome, abandoned cart, post-purchase)
  • Branded email template design

Best for: Businesses who want email marketing completely managed.

How It Works When Epic Creates the Email Content:

1. Onboarding & Strategic Planning
We review your goals, audience, and current setup, then build a structured email & SMS growth plan tailored to your business.

This includes campaign frequency planning, seasonal revenue mapping, automation strategy, and performance benchmarks — so every send has a purpose.


2. Content Creation & Automation Setup
Our team creates branded templates, writes high-converting email copy, builds automated flows (welcome, abandoned cart, post-purchase, etc.), and prepares ongoing campaigns.

You approve the strategy once — we handle the execution.


3. Manage, Scale & Optimize
We manage consistent campaign sends, performance tracking, A/B testing, and continuous optimization.

During seasonal peaks (Valentine’s, Mother’s Day, Holidays), we increase campaign intensity to capture maximum revenue — without adding workload on your end.

A Klaviyo subscription is required for us to manage and optimize your email marketing. View Klaviyo pricing [HERE].

Plus

$149/month
cost per email: $46
$500 setup fee

✔ 52 eMail / SMS a year
(roughly once a week)

Pro

$249/month
cost per email: $29
$500 setup fee

✔ 104 eMail / SMS a year
(roughly twice a week)

PREMIUM

$299/month
cost per email: $23
$500 setup fee

✔ 156 eMail / SMS a year
(roughly three times a week)

ENTERPRISE

$349/month
cost per email: $20
$500 setup fee

✔ 208 eMail / SMS a year
(roughly four times a week)

Our Setup Process

You create the message. We professionally build and deploy it inside Klaviyo.

During Setup:

We make sure your account is structured properly so your emails send correctly and track results.

  • Review your brand guidelines and goals
  • Confirm sending schedule and campaign flow
  • Set up your Klaviyo account structure
  • Connect and test your BigCommerce integration
  • Prepare templates for your team to use

Once everything is ready, you send us the content — and we handle the rest.

What We Do Monthly

You provide:

  • Email copy
  • Graphics
  • A campaign outline
  • Or a full email mockup
We handle:
  • Building your campaign inside Klaviyo
  • Formatting and structuring the layout correctly
  • Scheduling and sending
  • Ensuring tracking is working
  • Monitoring performance

You stay in control of the messaging.

We handle the technical side.

What the Setup Fee Covers

Even if you provide the content, your account still needs a strong foundation.

Our One-Time Setup Includes:
  • Client sends us images & copy
  • Full BigCommerce integration
  • Klaviyo account configuration and basic settings
  • Automated follow-up emails (welcome, abandoned cart, post-purchase)
  • Core campaign templates
  • Klaviyo structure setup

Best for: Businesses with an internal marketing team.

How It Works When You Create Your Own Content:

1. Onboarding & Campaign Planning
We review your goals and audience, then create a structured campaign roadmap aligned with your promotions and product focus.

You share campaign ideas or key promotions — we translate them into strategic email execution.


2. Design, Build & Automation Setup
We design branded templates, build flows (welcome, abandoned cart, post-purchase, etc.), and format your campaigns inside Klaviyo for optimal performance.

You focus on messaging direction — we handle layout, setup, and technical execution.


3. Deploy, Track & Improve
We send campaigns, monitor results, A/B test subject lines, and continuously optimize performance.

You stay in control of messaging while we ensure every campaign is professionally executed and revenue-focused.

Email marketing and automation are powerful re-marketing tools for connecting with your customers and generating long-term revenue. Epic's approach to email marketing is holistic, tailored, and adaptable. We’ll work with you to develop loyalty-based strategies designed to drive long-term conversions and accelerate brand growth.

Everything Included — Strategy, Campaigns & Reporting

We manage your email marketing from planning to performance tracking, so your campaigns run smoothly and consistently drive results.

Need Help Choosing the Right Plan?

Contact our team to learn more about how our email marketing services can help grow your revenue.

Frequently Asked Questions

1. Do I get to approve the email before it goes out?

Yes. Nothing is sent without your review and approval.

2. How long does setup take?

Most setups are completed within 2 to 3 weeks.

3. Will this integrate with my BigCommerce store?

Yes. We fully integrate your store so customer data and purchases sync properly.

4. What if I do not have many subscribers yet?

We can still build the structure. As your list grows, revenue grows with it.

5. Do you handle automated emails?

Yes. We build automated email flows that run in the background and drive ongoing sales.

6. Can we increase campaign frequency during busy seasons?

Absolutely. We scale activity during holidays and peak sales periods.

7. What if I already have someone writing email ideas?

That fits perfectly with our Collaborative option.

8. Is email really worth it compared to paid ads?

Yes. Email typically delivers one of the highest returns because you own the audience.

9. Can I cancel anytime?

Yes. Plans are month-to-month unless otherwise agreed.

10. What results should I expect?

Results depend on your list size and traffic, but consistent email marketing typically increases repeat purchases and stabilizes revenue over time.

Support the entire customer journey

Pre-built and customizable flows make it easy to automate timely responses to key subscriber actions.

Lifecycle automation timeline (left → right): Welcome series → Browse abandonment → Cart abandonment → Placed order → New customer thank you → Review request → Predicted next order → Upsell & cross-sell → VIP/loyalty → Customer winback → Sunset inactive customers.

Checkout a few of ours, success stories below.

Nancy’s infographic: birthday cake shows email stats—1,490 sent, 27.9% opened, 6.7% clicked, 30 buys, $2,392 revenue.
Nancy's Floral

“I love epicBloom, it has been a proven winner and keeps our brand top-of-mind with our customers.”

– Rob Cook, Nancy’s Floral

Simi Flowers abandoned-cart campaign: 269 emails; 50.9% opened; 11.7% clicked; 20 orders; $1,509 revenue; donut chart.
Simi Valley Flowers

“I have been completely satisfied, not only with my results, but with Epic’s customer service, knowledge, and professionalism.”

– Albert Mendez, Simi Valley Flowers

Field of Flowers VIP email results: 2,374 sent; 45% opened; 10.1% clicked; 88 purchases; $8,195 revenue; trophy graphic.
Field of Flowers

“We’re very pleased with EPIC. they are a progressive looking forward company, yet we feel we can talk to the support team even Brandon as needed. The combination of BigCommerce and the addon enhancements has allowed us to be very flexible in our offerings to our customers. We have learned to maximize web orders through the help of the EPIC team.”

– Abner Maldonando, Field of Flowers

Albuquerque Florist funnel: 974 cart-abandon emails; 38.4% opened; 19% clicked; 45 purchases; $2,910 revenue.
Albuquerque Florist

“The team at epicBloom are outstanding! They have created an amazing tool that get actual results online.”

– Brennen Rigler, Albuquerque Florist

Bar chart: epicBloom beats retail averages—opens 19.67% vs 17.1%, CTR 7.2% vs 0.7%, conversions 0.8% vs 0.1%.
EpicBloom VS The Average Retail

EpicBloom VS The Average Retail Email Campaign Rate

Vogue Flower Market inactive email: 6,403 sent; 31.9% opened; 3.5% clicked; 42 purchases; $3,408 revenue.
Vogue Flowers

“epicBloom is a no brainer addition to your marketing programs. You can choose the products you want to feature. On the days the emails go out I can see the orders increase. It’s that easy.”

– Ellen Papoulakos, Vogue Flowers

Here are a few examples of popular flows that help brands drive more revenue:

Newsletter automation: on subscribe, checks past orders; sends “Thanks for signing up” or “Welcome! 10% off”.
Welcome series

Greet new subscribers and introduce your brand with messages that make a great first impression.

Abandoned cart reminder

Drive more revenue by reminding subscribers about products they didn’t finish purchasing.

Checkout flow: started checkout, wait 4 hours; if cart
Phone mockup with review flow: if SMS consent, send “Let us know what you think”; else send review email.
Post-purchase follow-up

Ask customers to review your products once they’ve received them.

Browse abandonment

Remind subscribers about specific products that caught their attention while browsing.

Email marketing flow: product viewed → follow-up question or free-shipping offer.
Email marketing flow: product viewed → follow-up question or free-shipping offer.
Price drop reminder

Reach out to subscribers when they can get a deal on products they’ve browsed.

Back in stock reminder

Let subscribers know when a product they’re interested in is back in stock.

Back-in-stock flow: when item returns, check SMS consent; send “Back in stock!” by SMS or email “The wait is over!”
Intelligent automation meets easy customization

Epic can create custom flows that trigger timely experiences in response to a subscriber action, event, or milestone of your choice. Then, we can build branching conditions (“split logic”) for more relevant customer journeys.

Behaviors that trigger flows
  • R
    Viewed a product
  • R
    Started checkout
  • R
    Placed an order
  • R
    Filled out a form
  • R
    Price drop
  • R
    Dates (anniversary, birthdays)
  • R
    Predicted next order
  • R
    No engagement after a while
  • R
    Signed up to SMS
Split content by
  • R
    Cart value
  • R
    VIP vs. non-VIP
  • R
    New vs. returning customer
  • R
    Location
  • R
    Visited site within the last 3 days vs. not
  • R
    Viewed product vs. didn’t view product
  • R
    Product type
  • R
    High LTV vs. low LTV
  • R
    Random sampling (for A/B testing)

Our Clients Love and Trust Us

We’re proud to partner with over a hundred businesses who trust us to deliver real results and great support!

Excellent
4.8
We work with a lot of small businesses at the SOU Small Business Development Center, and now with the SOU PIER Project for Jackson County, and have the ability to judge what makes a company successful or not. The EPIC Team has proven themselves to be professional, responsive and truly interested in the product and client experience. I have a tendency to rate companies on a 2 - 4 basis on a 1 - 5 scale. Not with EPIC, they are absolutely great at what they do best, taking care of their clients needs. The EPIC Team gets a 5, only because that is the top of the scale. They merit extra credit also!
Response from the owner:It was a pleasure working with you, Marshall! We appreciate your business and the review!
The EPIC team has been essential in guiding me properly through the design of my website and effectively communicating my business mission and services. The support I received from EPIC made a world of difference and helped me design my promotions and marketing to attract my ideal clients. Prior to being introduced to EPIC, I consulted with other companies and none of them offered the same insight or quality feedback and support that I found with EPIC.
Response from the owner:Thank you so much for the thoughtful review! We’re honored to have been part of your journey and to help bring your website, mission, and services to life. Our goal is always to provide clear guidance and meaningful support, so it’s great to hear it made a difference. We’re excited to keep working with you as your business continues to grow!
I found EPIC through the BigCommerce Partner Directory. They were super fast, easy to work with, and followed directions perfectly. Communication was excellent — Liza responded quickly and made the entire process seamless from start to finish. We’ll definitely be using them again for future website projects. Highly recommend!
Response from the owner:Thank you, Shannon! We truly appreciate your feedback and are happy to hear you had a great experience working with our team. It was a pleasure collaborating with you, and we look forward to partnering again on future website projects!
Professionals through and through. Hired them for something very specific and they went above and beyond to customize our program and even created a personal guide for how to use it. Highly recommended! Will stick with them for a long time.
Response from the owner:Thank you, Christin! We’re so glad we could tailor the program to fit your needs and provide that extra support. It means a lot to know you’d recommend us—we look forward to working with you for many years to come!
Brandon and his team are great at what they do and are super knowledgeable when it comes to web design and development!
Response from the owner:Thanks, Tyler! We really appreciate the kind words. You've been awesome to work with, and we’re confident anyone needing PPC or offline marketing is in great hands with you.
Building a website sounded like your personal nightmare to me. I started at absolute zero, no clue, no time to figure it out and they basically saved my life. They answered every random question I threw at them (even the ones that started with “this might be a stupid question but…”), and explained everything without making it complicated. Honestly, it felt more like working with friends who actually knew what they were doing, instead of some big scary tech company. They never left me waiting for a response. They were super professional, but also just really cool humans. My website turned out amazing, and I’m honestly still a little shocked at how easy they made it feel. Highly recommend. 12/10.
Response from the owner:Thank you so much, Michelle! We're thrilled to hear you had such a great experience. Our goal is always to make the process easy, supportive, and even a little fun! We're so happy you love your new website. It was truly a pleasure working with you!
EPIC was great for a new, revamped skin on our existing BigCommerce website following an acquisition and subsequent rebranding. Brandon, Liza, Moses and the entire support team were great from start to finish! Would def use again. Like with all technical asks and projects there are unforeseen obstacles and forks in the road, and what I liked most about the EPIC project manager, design and support staff was their responsiveness, problem solving, communication, and ultimately follow-through. They are reasonably priced, extremely professional, and engaged at all levels. Thanks again!
Response from the owner:Thank you for your great review, Michael! We’re happy to have been part of your website revamp and look forward to working with you again!
I had questions after purchasing one of their themes and, I must say, I was absolutely impressed by their customer service. They took the time to look into the matter and provide suggestions. Most theme makers we use do not bother to answer if we have questions. Thank you EPIC team!
Response from the owner:We appreciate your feedback, Virginie! Glad we could assist with your theme and provide the support you needed.
I am changing my review because Epic made an effort to show me how to work some of the details in the theme I purchased. Although my initial request was missed, creating some frustration, the company communicated a solution with me and provided the service I required. technology is great when it works, I have optimism that the theme I'm working with will provide the results needed.
Response from the owner:We appreciate you revisiting your review and giving us the chance to assist with the theme. We're committed to ensuring you get the results you’re looking for, and we’re always here to help!
Epic did an excellent job redesigning my website. They gave me the right options, worked fast, and made it more modern and flexible. Overall, great experience and fantastic website design work. Highly recommend!
Response from the owner:We’re so pleased to hear you’re happy with the new design and flexibility of your website. Thank you Vasyl for the positive review and recommendation. We loved working with you to bring your vision to life.