STAR CARE

The best personalised support for companies who use BigCommerce and WordPress.

Focus less on your website and more on your business. Enjoy the peace of mind you get when your company uses Epic’s Star Care.

Focus less on your website

and more on your business

If your company uses BigCommerce or WordPress and would like a higher level of support, we can help. A Star Care support plan isn’t just about being able to answer questions and fix bugs.

On a Star Care support plan you will have access to your own website experts. Our experts can help with everyday website questions, creating new graphic art, website training as well as someone who can guide you, walk you through new features and fix up any minor issues with your online business.

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BigCommerce + Star Care = Peace of Mind

Epic’s Star Care offers better BigCommerce support and website care.

Star Care
Plus
$89 /month
Best for Small Businesses
Team of experienced BigCommerce Experts at your fingertips
Unlimited email support with replies within 8 work-day hours. Support includes BigCommerce website help, graphic and content updates the client provides, help with adding new BigCommerce features and website plugin setup and installation help.
BigCommerce Training - Up to 1 hours of training over phone or online each month
Online marketing and eCommerce consulting Session - One 30-minute marketing consulting session a month
Point of Sale Integration*

(Up to 300 orders a month)

X
X
X
Star Care
Pro
$149 /month
MOST POPULAR
Team of experienced BigCommerce Experts at your fingertips
Unlimited email and phone support with replies within 4 work-day hours. Support includes BigCommerce website help, graphic and content updates the client provides, help with adding new BigCommerce features and website plugin setup and installation help.
BigCommerce Training - Up to 2 hours of training over phone or online each month
Online marketing and eCommerce consulting Session - One 30-minute marketing consulting session a month
Point of Sale Integration*

(301 to 1000 orders each month)

1 Cornerstone theme update per year (Epic will merge your website's custom code with the latest BigCommerce code)
Custom graphic art for website, email, social media - 1 digital image a month.
X
Star Care
Premium
$299 /month
BEST FOR MEDIUM BUSINESSES
Team of experienced BigCommerce Experts at your fingertips
Unlimited email and phone support with replies within 2 work-day hours. Support includes BigCommerce website help, graphic and content updates the client provides, help with adding new BigCommerce features and website plugin setup and installation help.
BigCommerce Training - Up to 3 hours of training over phone or online each month
Online marketing and eCommerce consulting Session - One 30-minute marketing consulting session a month
Point of Sale Integration*

(1000 to 3000 orders each month)

1 Cornerstone theme update per year (Epic will merge your website's custom code with the latest BigCommerce code)
Custom graphic art for website, email, social media - 2 digital images a month.
Custom website design, content updates, and creation - 2 hours of a month.
Star Care
Enterprise
$399 /month
BEST FOR LARGE BUSINESSES
Team of experienced BigCommerce Experts at your fingertips
Unlimited email and phone support with replies within 1 work-day hours. Support includes BigCommerce website help, graphic and content updates the client provides, help with adding new BigCommerce features and website plugin setup and installation help.
BigCommerce Training - Up to 4 hours of training over phone or online each month
Online marketing and eCommerce consulting Session - One 1 hour marketing consulting session a month
Point of Sale Integration*

(Over 3000 to 7000 orders each month)

Anything over 7000 orders a month the price is increaed to $499 a month
1 Cornerstone theme update per year (Epic will merge your website's custom code with the latest BigCommerce code)
Custom graphic art for website, email, social media - 4 digital images a month.
Custom website design, content updates, and creation - 4 hours of a month.

WordPress + Star Care = Peace of Mind

Epic’s Star Care offers better WordPress support and website care.

Star Care
Plus
$69 /month
Best for Small Businesses
Team of experienced WordPress Experts at your fingertips
Unlimited email support with replies within 8 work-day hours. Support includes WordPress website help, graphic and content updates the client provides, help with adding new WordPress features and website plugin setup and installation help.
WordPress Training - Up to 1 hours of training over phone or online each month
Online marketing and eCommerce consulting Session - One 30-minute marketing consulting session a month
X
X
Star Care
Pro
$89 /month
MOST POPULAR
Team of experienced BigCommerce Experts at your fingertips
Unlimited email and phone support with replies within 4 work-day hours. Support includes WordPress website help, graphic and content updates the client provides, help with adding new WordPress features and website plugin setup and installation help.
WordPress Training - Up to 2 hours of training over phone or online each month
Online marketing and eCommerce consulting Session - One 30-minute marketing consulting session a month
Custom graphic art for website, email, social media - 1 digital image a month.
X
Star Care
Premium
$149 /month
Best for Medium Businesses
Team of experienced WordPress Experts at your fingertips
Unlimited email and phone support with replies within 2 work-day hours. Support includes WordPress website help, graphic and content updates the client provides, help with adding new WordPress features and website plugin setup and installation help.
WordPress Training - Up to 3 hours of training over phone or online each month
Online marketing and eCommerce consulting Session - One 30-minute marketing consulting session a month
Custom graphic art for website, email, social media - 2 digital images a month.
Custom website design, content updates, and creation - 2 hours of a month.
Star Care
Enterprise
$199 /month
Best for Large Businesses
Team of experienced WordPress Experts at your fingertips
Unlimited email and phone support with replies within 1 work-day hours. Support includes WordPress website help, graphic and content updates the client provides, help with adding new WordPress features and website plugin setup and installation help.
WordPress Training - Up to 4 hours of training over phone or online each month
Online marketing and eCommerce consulting Session - One 1 hour marketing consulting session a month
Custom graphic art for website, email, social media - 4 digital images a month.
Custom website design, content updates, and creation - 4 hours of a month.
Excellent
4.8
Virginie Dorn
Virginie Dorn
I had questions after purchasing one of their themes and, I must say, I was absolutely impressed by their customer service. They took the time to look into the matter and provide suggestions. Most theme makers we use do not bother to answer if we have questions. Thank you EPIC team!
Response from the owner: We appreciate your feedback, Virginie! Glad we could assist with your theme and provide the support you needed.
Iron Art Glass
Iron Art Glass
I am changing my review because Epic made an effort to show me how to work some of the details in the theme I purchased. Although my initial request was missed, creating some frustration, the company communicated a solution with me and provided the service I required. technology is great when it works, I have optimism that the theme I'm working with will provide the results needed.
Response from the owner: We appreciate you revisiting your review and giving us the chance to assist with the theme. We're committed to ensuring you get the results you’re looking for, and we’re always here to help!
Vasyl Rabosyuk
Vasyl Rabosyuk
Epic did an excellent job redesigning my website. They gave me the right options, worked fast, and made it more modern and flexible. Overall, great experience and fantastic website design work. Highly recommend!
Response from the owner: We’re so pleased to hear you’re happy with the new design and flexibility of your website. Thank you Vasyl for the positive review and recommendation. We loved working with you to bring your vision to life.
Shea McClure
Shea McClure
Good experience.
Response from the owner: Thank you for your feedback, Shea! We're glad to hear you had a good experience with us.
Holly Kloubec
Holly Kloubec
I LOVED working with Epic on our new website! They are fast, creative, responsive and super easy to work with! I highly recommend them 🙂
Response from the owner: Thank you so much for your kind words, Holly! It was an absolute pleasure working with you on your new website.
Ahisar Orozco
Ahisar Orozco
This company is absolutely amazing, they have been very responsive, and I can truly tell they care about their customers. I would without a doubt recommend this company to anyone.
Response from the owner: We're thrilled to hear that you've had a positive experience with us, Ahisar! Your recommendation means a lot, and we truly appreciate your support. Thank you.
Jonathon B
Jonathon B
Can't ask for a better and more responsive team to trust my online business to! Been working with Brandon and crew for MANY years now, and they just can't be beat - I love our website and it's an extremely important part of our business. I need our online image to look as professional as our store, and they do this SO well.I've looked at ALL the other florist website providers, and Epic designs and functionality are over the top best, and their apps provided for functionality are incredible pieces of kit.
Response from the owner: Thanks, Jonathon! We appreciate your business and love working with you too 🙂
Salome Munoz Moreno
Salome Munoz Moreno
I have been working with EPIC on several projects now. They do excellent work, are very responsive and have excellent customer service. We had to do an urgent project where we only had a week or so. They completed the project in days and with excellent quality!! I will continue to work with them for a long time.
Response from the owner: Thanks a lot for your positive feedback, Sal! We're delighted that you're happy with our work on the recent urgent project. Looking forward to many more successful collaborations!
Jared Crellin
Jared Crellin
Epic has been a great partner and has been very professional and we can count on productive open communication from them.
Response from the owner: Great to hear that you've had a positive experience working with Epic! Thank you for taking the time to share your thoughts. If there's anything we can do to improve your experience and turn that 4-star review into a 5-star one, please let us know. We appreciate your partnership and look forward to continuing to work with you.
Russell Phillips
Russell Phillips
Epic's team is the best! We use them for website, social media, email campaigns and paid ads. They are easy to work with, responsive and they help take work off my plate so I can spend more time on growing my business.
Response from the owner: Thank you so much for your kind review, Russell. It has made our day, and we hope to have the opportunity to continue working with you.
Ezra
Ezra
Excellent business. I've had the opportunity to work with many different agencies and epicShops without a doubt has been one of the greatest. If you're looking for a company that will work and your business and help you grow, epicShops is your place to go.
Response from the owner: We appreciate your kind words, Ezra. Thank you for this review!
Steve Mokhtary
Steve Mokhtary
Epic has been very easy to work with. Brandon and his crew are top notch when it comes to customer service. I've been very pleased with their professionalism, transparency and accountability. I'm happy to have them in my corner. Steve
Response from the owner: Thank you for the kind words, Steve. It's a pleasure working with you.
LA Diaz
LA Diaz
I left a message asking for assistance as a new client, and I received a call promptly from the owner. I was wonderfully surprised by the speed, courtesy and flexibility in assisting us with a project that has a tight deadline and going above and beyond to partner with us in getting it completed on time. Looking forward to a long-term fruitful engagement with Epic.
Response from the owner: We appreciate your review, LA. Looking forward to a long-term fruitful engagement as well!
OHRA Resource Development
OHRA Resource Development
The whole Epic team has been amazing from start to finish-- professional, creative, attentive, and knowledgeable. They helped us completely transform our website. Brandon, Rine, and Alex were fabulous to work with! We would recommend them for any website project you have.
Response from the owner: Thank you for the kind words. It was a pleasure working with you and the whole team of OHRA Resource Development.
Cass Sinclair
Cass Sinclair
Our not-for-profit organization worked with EPIC to create a brand new website with a whole new look and feel. Brandon and his team went above and beyond to create a beautiful website! We couldn't be happier with the results and would highly recommend their services!
Response from the owner: Glad to be of help, Cass! Thank you for this review.
Chris Chance
Chris Chance
We worked with Brandon and his crew on a project over several months. They were always easy to deal with, attentive to our vision while making helpful suggestions and responsive to our need to get all the details correct in our complex products. I recommend them wholeheartedly for your next project.
Response from the owner: Thank you for the trust and for the recommendation, Chris. It was a pleasure working with you.
Doha Drug Store
Doha Drug Store
We recently had a query with EPIC for their template that has been used on our website with BigCommerce and were delighted to receive exceptional client support from Al Mendez. Very happy with the response time as well as the professional approach in solving our issue. Thank you EPIC!
Response from the owner: We appreciate the review. Glad to be of service 🙂
James Lawson
James Lawson
Have contacted support several times - Al Mendez went beyond the 'extra mile to provide assistance ! Response were fast an 'on the money' !
Response from the owner: Hi James, Glad Al was able to help you out and thanks for trusting us!
Austin Reynard
Austin Reynard
Purchased a theme for our store on BigCommerce. We had a few hiccups implementing elements from our old theme to the new one and the support team resolved everything with multiple emails and even video support. One of the best customer support experiences I’ve had from a tech company. Very happy customer!
Response from the owner: Thanks for trusting us, Austin! We're glad we were able to get everything sorted for you.
Jennifer McDonald
Jennifer McDonald
Thanks for the support of your Big Commerce theme. Epic was very helpful and responsive and I would highly recommend.Jennifer
Response from the owner: Thanks for the review, Jennifer! Glad you're enjoying our theme 🙂
Lorri Weisen
Lorri Weisen
Great customer service and very responsive.
Response from the owner: We appreciate the review, Lorri! Glad we could help 🙂
Morrison's Flowers
Morrison's Flowers
Thank you, Al, for such good service.
Response from the owner: Thanks for your business, Morrison's Flowers! We'll let Al know he did an OK job 😉
Benjamin Wirsching
Benjamin Wirsching
If you have any experience with Shopify or Bigcommerce, you know the struggle to find the perfect theme to match the vision you have for your users experience and overall design/layout of your store, that is unless you have a budget for custom developers.After years of experience building on Shopify and Bigcommerce, i can confidently state that the themes and apps from Epic not only provide what i wanted down to the smallest detail, it went way beyond with even more subtle design elements that dropped my jaw. You will get more than what you pay for and the support is instant via email. The solutions provided to support tickets are valid and work first try within about 2 minutes of my ticket being created.The company is based in Oregon, not Asia.The themes are supported by Bigcommerce and Shopify.Support is the best in the business.Help Documentation is on point and straight forward.Apps and themes are well thought out solutions that don't leave you wanting more or feeling like you are settling.
Response from the owner: Thank you so much for the review, Benjamin, and we're glad you like our products!
Jennifer MacKenzie
Jennifer MacKenzie
Response from the owner: Thanks for the review, Jennifer!
Scott Kale
Scott Kale
Al, my Client Support Manager was very professional and responsive on a few tough issues with which we were dealing. His was able to help us and solve our issues. I highly recommend Epic Websites and Marketing!
Response from the owner: Glad Al was able to help you, Scott! He has saved us a few times too 🙂
Kristine Hasslinger
Kristine Hasslinger
Fantastic support. Hand holding until it was right. I am sold. You'll be super happy with their support.
Response from the owner: Thanks for the review, Kristine! Glad we were able to help 🙂
Robert Fernandez
Robert Fernandez
Great themes for Big Commerce and terrific customer service. I had some issues with the initial installation and they were quick to respond and help me. Would highly recommend.
Response from the owner: Thanks for the review, Robert! Glad we could help 🙂
Simi Flowers and Gifts Simi Valley
Simi Flowers and Gifts Simi Valley
Response from the owner: Wow! Thank you for the 5 star rating! We appreciate it.
Ben B
Ben B
Our marketing consult experience with Epic was productive and beneficial. Tapping into Brandon's experience in marketing will definitely inform decisions we make going forward relating to home page structure, visual indicators to encourage conversions. call to action buttons etc. For any looking to speed up their learning curve on optimizing the conversion potential of their web site, would highly recommend Epic.
Response from the owner: Glad we could help, Ben! Best of luck in the future and we look forward to working with you again.
Sanket P
Sanket P
Response from the owner: Thanks for the review, Sanket!
Rose Marie T Bailey
Rose Marie T Bailey
Response from the owner: Hi Rose! We appreciate the review but we think you might have us confused with someone else. Hope have a good rest of your week!
Michelle Branch
Michelle Branch
I have had a wonderful experience working with epicShops. The professionalism, the quality of work, and the remarkable sense of urgency is completely unsurpassed. They have a great team that strives to perfect, and its obvious they love what they do. Thank you Brandon and Rine!
Response from the owner: It was great working with you, Michelle!
Charlene and David Flowershop
Charlene and David Flowershop
We have been clients of Epic since we bought our shop almost a year ago. The prior owner was a client for many years before us. We can't say enough great things about the service we receive. Being new to having a website, we have probably needed more help than most. Matt and Brandon are awesome!
Response from the owner: Thanks for the review and we appreciate your business!
Beth Herman
Beth Herman
My business has used epic shops for years and we couldn’t be happier! Great customer service and easy to work with! I highly recommend!
Response from the owner: Thanks for the review, Beth! We appreciate your business 🙂
Cherie Thomson
Cherie Thomson
I highly recommend Epic Shops. The overall appearance and ‘user friendliness’ of my website has increased my website sales, which is ultimately the goal! In addition, Brandon and his team provide excellent customer service.
Response from the owner: Thanks for the review, Cherie! Glad we could help 🙂
Kym Erickson
Kym Erickson
Looking for a website that produces results - Look no further! receive complements all the time about my website and how easy it is to navigate and how clean and polished it is. Thanks to Epic! Customer service is slow at times but For a girl that likes to do it herself - Matt is super patient with me and takes the time to explain and teach. so it goes both ways! I love that!
Response from the owner: Thanks for the review, Kym! We're glad you enjoy your new website.
Patrick Rogers
Patrick Rogers
We had an amazing experience with Epic. They were amazing to work with, definitely know their stuff and made quick work. They totally redesigned our marketing and social media campaigns and we are getting more clients than ever. Highly recommend.
Response from the owner: Glad we were able to help, Patrick!
Adam Pomerantz
Adam Pomerantz
These guys are the best. Brandon and his staff are always so helpful. Just finished my epic tool box training with Matt. Went so smooth. Love my new website and all the amazing features and can’t sat enough good things about the experiences I have had over the years with the Epic Team. You guys rock 🤘thanks. Adam at Belvedere Flowers!
Response from the owner: Thank you for the review, Adam! We'll be sure to let Brandon and Matt know how terrible they were 😉
John Patrick
John Patrick
Have been working with epic for a few years now. The results have been great ! The service from epic is outstanding ! Thank you epicFrank Gallo
Response from the owner: Thanks for your review, John! We've enjoyed working with you these past few years.
Ellen Papoulakos
Ellen Papoulakos
We have partnered with Epic for several years now and consider them to be an invaluable tool in our online success. They offer a multifaceted approach to online success which includes, great responsive tech support, email marketing programs and a toolbox that helps us to hone in on our strategies at especially busy times. We are a large established family florist with 5 shops and Epic provides the technical products and the human support that is hard to beat. We recommend them without reservation.
Response from the owner: Thanks for leaving us a review, Ellen!The team here at epicShops is thrilled to hear such good feedback, and we’re proud to be a digital marketing agency dedicated to helping businesses find online success.It's been an absolute pleasure working with you and your team at Vogue Flowers!
Harvey Potts
Harvey Potts
epicShop’s expertise in SEO optimization. Social Media Marketing, and Google Ads management was instrumental in boosting Dogs for Better Live's web traffic, overall donations, and email acquisition. Rachel and Brandon were both excellent resources to collaborate with and truly committed to our national nonprofit's mission.
Response from the owner: Thanks for the awesome review, Harvey! We work hard to exceed our client's expectations, and we’re always happy to hear when we hit the mark.It was a pleasure working with you and your team at Dogs For Better Lives.
Charlotte Nuessle
Charlotte Nuessle
Brandon was kind, skillful and helpful in consulting about revising my website. He's a great person to do business with!
Response from the owner: Charlotte, thank you for the great review!We’re so happy we could help with some conversion rate optimization tips for your website! It was a pleasure sitting down with you, and anytime you need online marketing help, you know where to find us!
MsKim14
MsKim14
Brandon and his team did a great job on my website for my business! The finished project looks very cool and professional. I had a rough idea of the look and copy that I wanted my website to have, but having never personally created a website before (and not knowing the technical side of website development), I really didn’t know where to start. I have a very basic business, so I didn’t need anything fancy. I was pleased to learn that Epic Shops’ fees were quite reasonable and suited my needs very well. I’m very pleased with the finished product and I wholeheartedly recommend Brandon and his team to others who are in need of a website.
Response from the owner: Hi Kim, thanks for leaving us such a wonderful review! Our team at epicShops is always excited to hear positive feedback, and we couldn't be more thrilled that you're so happy with the finished product.It was a pleasure working with you to create a CRO and SEO optimized website, and we wish you and your business every future success!
Dental Staffing
Dental Staffing
Having started my company almost 5 years ago, I kept paying first one, then another company for SEO and marketing and getting no where. I found Epics by accident and it's the best "accident" I've ever been involved in! I'm seeing a steady growth and a steady increase in revenue and I'm very excited for the growth of my company. Dr. Deborah Marynak
Response from the owner: Deborah, thank you so much for the great review!We have loved getting to partner with you to bring your website greater success. SEO and digital marketing are two of the things we do best, and we are always excited to hear feedback from our clients who are seeing the benefits of our services.Thank you again for your kind words!
Jamie Jones
Jamie Jones
Changing my site to an Epic site was one of the best marketing decisions I have ever made. Our web presence is top notch and we have seen continual online revenue growth since day one.
Response from the owner: Jamie, thank you so much for taking the time to leave us a review.We strive to bring our clients the best possible SEO and CRO optimized websites, and we are thrilled to hear that you're continuing to see growth and progress in your online presence. We are so happy that your website upgrade has been performing well, and that we were able to get it up and running so quickly before Valentine's Day!Thank you again for your kind words. It's always a pleasure working with you!
David Aitken
David Aitken
Response from the owner: Hi David, it's been great working with you and the florists that you represent. Thanks for being so awesome!
Darin
Darin
Fantastic webdesign! They really work hard to learn your business and are super-fast at responding to email and phone calls. I HIGHLY recommend this team.
Response from the owner: Hi Darin, thank you so much for your kind words! Our team at epicShops is always excited to hear when a client is happy with the services they're receiving! It has been a pleasure to partner with you on your website design and your email marketing strategy.We're so happy to see that you've experienced our great customer service: our goal is to help our clients get the most out of their online business, and to provide them with the outstanding service that they deserve!
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Frequently

asked questions

01

Does Star Care have a monthly or yearly contract?

No. We’re confident that you’ll love Star Care, you can cancel at any time, no questions asked.

02

Do you do live in person trainings?

We do not. We offer training online or over the phone. 

03

What kind of online Marketing services do you offer? 

SEO, SEM/PPC, Social, and Email. You can see more information here: [CLICK].

04

I don’t see my Point of Sale on your list, can Epic integration our POS with our website?

We can. First you’ll want to check to make sure your POS doesn’t already have a BigCommerce integration. Then make sure your POS allows a BigCommerce integration via an API. If you want to move forward on this, contact us and we’ll look into it and send you a quote. Usually, these types of integrations are anywhere from $3,000 to $7,000.

05

What payments do you accept?

Here are the payment types we accept: Paypal, Visa, MasterCard, Discover, and American Express.

06

Do you offer discounts for multiple sites?

We sure do, contact us and we’ll create a custom service level agreement for your company.

07

Do you help set up payment gateways, taxes, and shipping?

We sure do!

08

I want to make a small design change, does Star Care help with that?

Yes we can help with that, we’re master BigCommerce designers.

09

Do you offer help with store configuration and web app set up?

We’ve been working with BigCommerce as partners since 2010, we know it like the back of our hand. So yeah, we can help with this, no problem!

Have a question? Contact Us Here
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